Returns & Exchanges

We want you to love your FILO piece. Every abaya is made to your chosen size and length.

• Requests must be made within 3 days of delivery.
• Pieces must be unworn, in their original packaging, with all tags attached.
• If the mistake is ours, we accept a return or an exchange and cover the return shipping.
• If the mistake is yours (for example, the size), send the piece back and we'll alter it for you. Return shipping is paid by the customer.
• Pieces made to a custom size or length are accepted if the mistake is ours, or if the issue can be fixed with an alteration.
• Refunds are issued to the original payment method, usually within 14 days of receiving the item.
• International orders: because international return shipping is very costly, we don't accept international returns. If the piece can be fixed, have it altered by a local tailor and send us the invoice, and we'll transfer the amount to you (up to 300 QAR). If the mistake is ours and it can't be fixed, we'll send you a new abaya.

To start a request, message us on WhatsApp at +974 3355 9981 with your order number.